Howto get ticket body

Imagine you need to get a body of some ticket. It isn’t so easy do to in RT. All its objects look like sets of nesting dolls :). Each of them contains link to one or more others.
In the our example, the ticket body is stored as attache. So, there is a simple diagram of object’s releastions:

Ticket --> List of Transactions --> Transaction --> List of Attachments --> Attachment

In that way we should make following processing to get the body of ticket:

my $list_trnxs = $ticket_obj->Transactions;
while(my $trnx = $list_trnxs->Next) {
      next if $trnx->Type ne 'Create';
      my $attachments = $trnx->Attachments;      
      while(my $message = $attachments->Next) {          
          unless($message->Parent) {
              print "Ticket body is: " . $message->Content;
          }
      }
}

Don’t forget to call initialization RT method!

Published by

Michael Stepanov

Site owner and admin :)

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